Frequently Asked Questions
Here at Nimbus Beds we really are passionate about our products. Each item on our website gives a detailed description of the product. Whether it's a mattress giving a comfort rating, or a bed frame with exact specifications, we promise you'll find exactly what you need online!
Rather speak to someone? You can make an appointment to come into our Fife showroom, or alternatively you can call us directly on 01592 381673 and we would be more than happy to help you with any queries you had!
Absolutely! We offer free showroom appointments to our Fife showroom which you can book here!
Should you change your mind about your purchase we have a 48 hour cooling off period in which you can cancel your order, we will need written or verbal communication from yourself ‘customer’ within this time period in order to cancel.
Each bed is considered a specialist, made to order item, and therefore is a non-returnable item. Once the 48 hour cooling off period has been exceeded you will not be able to cancel your order or return your bed. If you wish to cancel after 48 hours you will be subject to a 30% (of your order value) restocking fee.
You can view our full Refund Policy here!It is your responsibility to ensure that the product you are purchasing fits your home. If an item doesn't fit we will offer you the option to downsize to the next size.
If you have any doubts or queries about a size of a product, please get in touch prior to purchase!
We’ll deliver your bed or furniture, not just to your front door, but to any room in your house. Of course we’ll take every care carrying your items through your home but even so, we recommend that you move valuables such as vases or paintings out of the delivery path. Our team will advise you of any risks that should be removed during delivery.
The following services are also available at an extra charge:
- We unpack and recycle packaging
- We unpack all divans, assemble and fit the headboards in a room of your choice
- We unpack mattresses only purchases and place them on an existing divan base or frame
- We will take away packaging for divans, mattress and headboard packaging, if assembled, away and recycle it
Unfortunately we cannot assemble frames and bunk beds – however these will still be delivered to the room of the customers’ choice.