Shipping

Shipping & Delivery

Nimbus Beds operate a simple, straightforward delivery service. We don't carry out all of our own deliveries — some are handled by a third-party delivery company fully trained in our services, so that your experience is the same from start to finish.

You can always collect free of charge from either of our stores if you'd rather not use our delivery or assembly service.

Lead times

Please allow 2 to 4 weeks for delivery, or contact the store directly to ask about a quicker date.

Bespoke and made-to-order items, including custom-size headboards and non-standard fabric selections, typically take 6 to 8 weeks. We'll confirm the expected lead time before you order and repeat it on your order confirmation.

While we'll do our best to meet a specific date request, we can't guarantee it — manufacturing lead times and material supply aren't wholly within our control. Deliveries to England, Wales and Northern Ireland can take longer. Adverse weather may cause delay, and we'll always keep you informed and reschedule where necessary.

If we're unable to deliver within 30 days, or within any longer period we've agreed with you, you may treat the order as cancelled and receive a full refund.

Delivery costs — beds and mattresses

Delivery only

Our team delivers to your doorstep and leaves the rest to you. Ideal if you've already made space and have the muscle to manoeuvre it into place.

Delivery and assembly

Including packaging removal. We deliver and assemble your new bed exactly where you want it. Awkward set of stairs? No problem for our crew.

Assembly is available on mainland Scotland deliveries only. We don't offer an assembly service to England and Wales.

Most beds and divans can be assembled by our team. Depending on how they're built, some bed frames and bunk beds can't be, in which case we'll deliver to the room of your choice for you to assemble. We'll confirm whether assembly is available for your item before you order, and where we can't assemble it you'll be charged the delivery-only rate rather than the assembly rate.

Delivery, assembly and recycling of your old bed

One of the biggest challenges when buying a new bed is what to do with the old one. We'll assemble the new one and take the old one away. Mainland Scotland, from £120. One item per order; additional removals charged at extra rates.

Pillows, duvets and mattress protectors

Sent by post, £6.

Fabric samples

Maximum of 10 fabric samples per household. Where you order courtesy fabric samples only, we assume collection from our Thornton head office.

Choosing the right package

You're responsible for selecting the delivery package that matches your address at checkout. If the package selected doesn't match, we'll contact you and may charge the correct rate before delivery proceeds.

Delivery bookings

Once your order has been processed you'll be allocated a delivery week, and we'll arrange the exact date with you by phone closer to the time. Our drivers never turn up without being booked in first. Please give us a contact number, ideally a mobile.

Please make sure your delivery service is shown on your receipt, as our courier can't carry out a service that isn't on the paperwork.

On the day

Please make sure access is clear, there's somewhere to park, and an adult aged 18 or over is present. Please check the goods will fit through doorways, stairwells and landings before ordering. If the goods won't go upstairs, our team will leave them on the ground floor.

Check the packaging on arrival. If it's damaged, please still accept the goods and note "packaging damaged" on the paperwork so we can put it right quickly. Goods remain at our risk until they are delivered to you, so any damage in transit is ours to resolve, whether we delivered or a courier delivered on our behalf.

If nobody is available at the arranged time, a failed delivery charge of £15 applies and redelivery is charged at £15.

Refunds of delivery charges

Where you cancel an online or telephone order under our Cancellations, Delivery & Refunds Policy, we refund the standard delivery charge you paid, as the law requires. Where goods are faulty, we refund the delivery charge in full. Delivery charges are not refunded where the delivery has been completed and you simply no longer want the service.

If the goods don't fit your home, this doesn't remove your cancellation rights — if you ordered online or by telephone you may still cancel in the normal way, subject to the exclusions for bespoke and unsealed items.

Contact

Call 01592 381673 or email contact@nimbusbeds.com. If you ordered in store, please contact that store using the number on your invoice.